FAQ
Welcome to the Plireveli FAQ. Find answers to common questions about orders, payments, shipping, and after-sales support. If you need additional help, please email support@plireveli.com.
For order-related inquiries, include your order number and the email address used at checkout so we can locate your order more efficiently.
Orders & Payment
How do I apply a discount or promo code?
To use a discount code:
- Add your chosen products to your shopping cart.
- Select “PAY WITH DEBIT/CREDIT CARD” to proceed to checkout. This option applies to both PayPal and card payments.
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Locate the discount code field:
- On mobile: Tap “Show order summary” to reveal the field.
- On desktop: Look for the field on the right side of the checkout page.
- Enter your code and apply it, then complete your purchase using PayPal or your preferred credit or debit card.
Which payment methods do you accept?
Available payment methods include:
- PayPal
- Visa
- MasterCard
- American Express (Amex)
- Diners Club
- Most major debit and credit cards
- Apple Pay
- Google Pay
How much does shipping cost?
Our standard worldwide shipping fee is generally USD $5.99. Charges may vary depending on the destination or an active promotion.
Your applicable shipping fee will be calculated and displayed at checkout before you complete payment.
Shipping & Delivery
Do you ship internationally?
Yes. Plireveli offers worldwide shipping.
We work with fulfillment facilities in different regions. Your order will be dispatched from the warehouse selected to support delivery to your location.
How long does delivery take?
Delivery typically takes 10–20 business days after your order has been processed and dispatched.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
You can track your parcel through an international tracking service such as https://parcelsapp.com/en.
Why hasn’t my tracking information updated?
Tracking information may take approximately 24–48 hours to appear after shipment confirmation.
Updates may also pause temporarily while your parcel travels between sorting facilities or shipping hubs.
Why did I receive only part of my order?
Orders containing multiple products may be divided into separate parcels and dispatched from different warehouses.
Each parcel will have its own tracking number, sent to you in a separate email.
Order Changes & Cancellations
Can I update my shipping address, recipient name, or phone number?
Please request changes as soon as possible, as orders may be processed quickly.
Email support@plireveli.com with:
- Your order number
- The email address used at checkout
- Your complete, corrected shipping details
We will try to update your details if your order has not entered shipment preparation. Once your parcel has been dispatched, changes are no longer possible.
Can I change an item’s size, color, or quantity?
Please email support@plireveli.com as soon as possible and include:
- Your order number
- The email address used at checkout
- Details of the change you would like to make
Product changes can only be made before your order enters the fulfillment stage.
Can I cancel my order?
Orders can only be canceled before shipment. A handling or processing fee may apply to cancellation requests.
Once your order has shipped, it can no longer be canceled.
After-Delivery Support
What should I do if my package arrives damaged?
Please email support@plireveli.com with:
- Your order number
- Photos or a video showing the damage
- A clear photo of the package’s shipping label
Our support team will review the information and assist you.
What if my product has a defect or quality issue?
If you believe your product has a manufacturing defect or another quality issue, please contact support@plireveli.com and provide:
- Your order number and the email address used at checkout
- A description of the problem
- Photos or a video clearly showing the defect
We take product concerns seriously and will work with you toward an appropriate resolution.
What if I received the wrong item or something is missing?
Please email support@plireveli.com with:
- Your order number and the email address used at checkout
- A photo of the incorrect item, or a list of the missing items
We will investigate and provide assistance as soon as possible.
Account & Communication
What if I haven’t received an order confirmation email?
Please check your spam, junk, and promotions folders.
If you still cannot find the confirmation, email support@plireveli.com with the name and email address used at checkout. Our team can resend your confirmation details.
Why haven’t I received my tracking number?
Tracking information is usually emailed within 1–2 business days after order processing.
If you have not received it within this period, check your spam folder. If it is still missing, contact support@plireveli.com for assistance.